Refund & Cancellation Policy

Last Updated: September 18, 2026

Thank you for choosing Batchwise. We strive to ensure our platform meets the needs of your academy. However, if you are not entirely satisfied with your purchase, we're here to help. Please review our policy on refunds and cancellations below.

1. Subscription Cancellations

You can cancel your Batchwise subscription at any time through your account settings or by contacting our support team. Once canceled, your subscription will not renew, but you will retain access to the platform until the end of your current billing cycle.

Cancellations apply only to future billing cycles.
We do not provide prorated refunds for partially used billing periods.

2. Refund Eligibility

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with the platform within the first 14 days of your initial purchase, you are eligible for a full refund.

Refund requests must be submitted in writing to our support team within 14 days of the original purchase date.
Refunds are not available for subscription renewals or upgrades.
Refunds do not apply to setup fees or custom development work, which are non-refundable.

3. How to Request a Refund

To initiate a refund, please contact us at billing@batchwise.com with your account details and the reason for your request. Our team will review your request and, if approved, the refund will be processed to your original method of payment within 5-10 business days.

4. Academy-to-Student Refunds

Batchwise is a platform for academies. We are not responsible for processing or managing refunds between the academies using our platform and their students. Students seeking refunds for courses must contact the respective academy directly according to that academy's own refund policies.

5. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.